Refund policy
Refunds for Digital Goods
For ebooks and audiobooks, as these are instant downloads, no refund can be given.
For audiobooks, there is a Soundcloud sample which you can listen to for free before purchasing. Therefore, no refund can be given.
Refunds for purchases of duplicate digital items are only given when the duplicate is ordered within 48 hours of the original purchase. In that case the duplicate item will be refunded. Notify us within 30 days of your duplicate order.
Otherwise, refunds do NOT apply to digital goods: ebooks and audiobooks as these are instant downloads.
Refunds for Physical Goods
When you purchase goods (such as print books) from our Site, the goods will be shipped by BookVault. If you received damaged or defective print books, or if your order failed to arrive, please contact us within 30 days of your order’s shipment date.
Contact us: jeri@jawhiting.com